A life in health

A summary of Apoteket’s Annual and Sustainability Report for 2017.

A life in health

We are not just any pharmacy

Apoteket’s vision is a life in health. Good health is the foundation for achieving important goals in life. You meet us at our 390 pharmacies, located all over Sweden, where we help you with the medicines you need. We also have more than 600 pharmacy representatives to ensure that you receive your medicines even if you live in a rural area.

34

million visits to our pharmacies in 2017.

21

million visits to apoteket.se in 2017.

Your pharmacy needs are met on your schedule

You can purchase medicines and other pharmacy products around the clock at apoteket.se and in our “Mitt apotek” (My Pharmacy) app. You can also chat with us to get valuable advice when you need it, no matter where you are. You can also use the app to contact a doctor for an online doctor visit.

You can trust us and our products

We have extensive knowledge about health and medicine, so you can talk to us about both lifestyle habits and how to take your medicine. You can also get advice about good products. All of our medicines are approved by the Swedish Medical Products Agency, and products that are not medications have completed our extensive quality control procedures. We say no to products with questionable content.

Our customer promise:

With extensive knowledge and the highest quality, we constantly seek new ways to help you. Throughout life.

Services for better health

To make it easier for you to keep track of your medicine, we developed unit-dose packaging, and if you have an uncommon illness, we produce personalised medicines. At selected pharmacies we offer vaccinations and other health services on a walk-in basis. Our pharmacists in the healthcare system help county councils and municipalities provide patients and residents with safe and efficient pharmaceutical treatment.

2017 in brief

During the year Apoteket’s consumer business performed well. We are rejuvenating and expanding our store network, developing our digital presence and broadening our range of products and services. We make it easier to feel well.

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667 million

Operating profit

3,4%

Operating margin

84

Customer Satisfaction Index

78%

Motivated employees

3 113

Average number of employees

34%

Debt/equity ratio

Apoteket focuses on the customer encounter

”2017 was a great year for Apoteket and our core business performed well. Many more customers are turning to pharmacies to take care of more matters than previously.”

Ann Carlsson, President Apoteket

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How we create value

Apoteket wants to engage in a long-term sustainable business and our goals are in line with the UN’s global goals for 2030.

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Sustainable development goals

Apoteket offers medicinal products, other pharmacy products and services to consumers and to the healthcare system. We engage in dialogue with our stakeholders, develop new customer offerings and conduct our business in a sustainable manner. That is how we create value and promote a life in health.

Apoteket’s goals focus on the areas that we can impact most: health, product range, the environment, employees and profitability.

Health

Product range

Environment

Employees

Profitability

Work at Apoteket

Apoteket has about 3,400 employees with many different occupational roles and duties. We are proud of the extensive career options we can offer you based on your background, skills and interests.

Our core values:

Trustworthy, considerate, committed and creative.

“An ordinary day at Apoteket is not an ordinary day.”

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Emilia, Pharmacist and Pharmaceutical Adviser

”By giving advice, we can help our customers to feel better.”

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Magdalena, Pharmacist and Pharmaceutical knowledge support

“I was interested in chemistry, biology and people. That’s why the pharmacy profession was perfect for me.”

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Leila, Pharmacist and Pharmacy Manager

Would you like to join us?

We are always interested in new colleagues with a strong commitment to medicines and health who want to be part of the effort to help Apoteket grow.

Search for vacant positions here